The challenge

With over 40 branches and more than 100 service vans throughout the Netherlands, Carglass has to deal with large regional differences and peaks in workload. Especially in the Randstad the need for mechanics is high. A permanent core of experienced colleagues train newcomers, but especially during busy seasons this guidance falls short. This results in uncertainty about the technical and customer-oriented skills of new mechanics. Experienced mechanics therefore see few of them really succeed, which puts pressure on their motivation.

Our solution

We designed an innovative L&D strategy, with the creation of a central Academy at its core. This approach replaced decentralized guidance and brought training to a professional and practical level.

The Academy offers:
- Realistic training: New employees learn in a recreated workshop.
- Structured program: A series of 2-day trainings in the first six weeks, followed by monthly in-depth days.
- Statutory certification: In cooperation with an ROC, the training meets legal requirements and leads to recognized diplomas.
- Practical assignments: Directly applicable in the workplace for maximum learning effectiveness.

This solution increases the proficiency and confidence of new employees.

The steps:
1. Developing strategy: A new L&D approach focused on professionalism.
2. Build business case: A compelling case for a central Academy, including subsidy benefits.
3. Collaborate with ROC: For certification and subsidy.
4. Realize Academy: In the Randstad, complete with program development and implementation.

Measurable result

The impact was immediate:
- 50% less attrition among new mechanics in the first year.
- Cost savings: Reduction of error costs and entry costs.
- Recognized craftsmanship: Carglass became the first auto glass repairer with certified service mechanics.
- Team strengthening: Experienced employees learned from new colleagues trained by the Academy, which strengthened cooperation at branches.

This approach not only delivered concrete business results, but also laid the foundation for a future-proof organizational culture.