HOSPITALITY
Training
HOSPITALITY THAT SHOWS IN THE WAY PEOPLE BEHAVE
NOT ON A POSTER
For whom
For whom
Teams in the hospitality, retail, healthcare, and service industries that make a difference in guest experience and revenue
What You'll Learn
What You'll Learn
- Setting Yourself Apart from the Competition
- Sell More Effectively Through Your Choice of Words and the Questions You Ask
- Enhance Your Guests' Experience
- Dealing Wisely with Complaints and Criticism
- Aligning Your Product or Service with a Real Need
Our own models
Our own models
- The Competitive Model: A tool that helps you gain a clear understanding of your competitive position, enabling you to perfectly tailor your messaging and unique selling points to yourguests
- Human Touch: 450,000 people trained worldwide . The difference between keeping a guest from being dissatisfied and trulyturning them into afan
- Drill and painting: the difference between selling a product and selling an experience
Measurable results
Measurable results
- 17% increase in ticket amounts
- 2% decrease in absenteeism
- A 7% increase in guest experience, as measured globally
What Participants Say
What Participants Say
- “I don’t sound like all the other competitors anymore.”
- “Guests think I’m much more fun.”
- “I’m exceeding all sales targets.”
- “I’m in love with this work all over again.”
Are you also interested in hospitality training?
Make an appointment and we will look at the possibilities!
